Cancellation of Orders
The Customer may cancel the order within 14 days of delivery and must provide written details to the Company of the order. All returns shall be sent to the Company’s registered address. This returns policy does not affect the Customer’s statutory rights. Goods must be returned in an unused and re-saleable condition. Goods cannot be returned if the tamper-evident seal has been broken. The costs of returning the goods to the Company shall be borne by the Customer unless incorrect or faulty goods have been supplied or an error has been made by the Company. Refunds will be made to the customer’s account unless otherwise agreed between the customer and the Company. Refunds will only be processed on receipt of returned Goods by the Company.
All returns must be securely packaged when returned.If the package is lost or stolen you are responsible for claiming compensation or replacement of the item you have ordered
Please inform us of any breakage within three days of receiving the order. Photographic evidence of damage may be required
Where your order was paid by credit/debit card, a refund can only be issued to the card used to make the original purchase. If it is not possible to refund the original card, we will issue a cheque within 5 working days of receipt of the undamaged goods.
Orders paid for via PayPal will be refunded via PayPal. Items returned to us that arrive damaged or lost will not be credited. Goods damaged in transit to you will be refunded or replaced at our discretion.
We will attempt wherever possible to replace broken items, but in the case of glass, which is both fragile and heavy, we may choose to provide a refund instead.
